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Appointments

We are currently finding it difficult to meet the demand for routine GP appointments, and you may find you have to wait longer than usual. We thank you for your patience and understanding whilst our Reception staff try to help you in these difficult times.

You are also able to consult with a GP electronically through Web GP. Please see our Home Page for further information on this service.

Follow this link to find the most suitable place to go for  treatment : Where to go for treatment

Booking Appointments

On line appointments are now available. We changed our clinical system on 24th November and existing patients will need to re-register to use the new system.

For more information and how to register please visit: https://patient.emisaccess.co.uk

Appointments with GPs can be booked up to 4 weeks in advance either at the reception, online or by telephone.

Appointments with a nurse or healthcare assistant can be booked up to 4 weeks in advance either at reception or by telephone

If you have an urgent medical need which requires assessment on the same day the GPs operate a telephone triage system for urgent medical assessment.

Due to the nature of the duty doctor clinic this may involve a longer waiting time than normal, your co-operation is appreciated.

Telephone Calls to Patients

GPs and practice nurses are available for telephone calls.  Please speak to reception to arrange this as it is a booked appointment.

Health Care Assistants

Health Care Assistants are available Monday – Friday for both morning and afternoon appointments. They are able to help with a wide range of patient needs including phlebotomy, blood pressure monitoring, Quitters, ECGs, Spirometry, flu vaccinations, urinalysis and new patient checks.

Duty Clinic

We have a Duty system which consists of a  Duty Team (GP and Triage Nurse) who will phone and assess the patient. The patient will then be given a time to come to the surgery to be seen that day if appropriate. Read more.

Chaperone

We understand how embarrassing it can be to undergo an examination during an appointment. If you require a chaperone for an appointment with the GP nurse or healthcare assistant please let the receptionist know. The healthcare professional will then make sure you have a chaperone for any examination that needs to be carried out. If a suitable chaperone is not available we may need to re-book your appointment.

Interpretation

If English is not your first language we have full access to an interpretation service. If you or someone you represent needs an Interpreter for an appointment please let the receptionist know when you book the appointment. The receptionist will need to know which is the patient’s first language and will then arrange an interpreter. The form shown below is available at reception.

Cancelling Appointments

If you are not able to keep your appointment it is important to advise us as soon as you know you are unable to attend. This will enable us to offer the appointment to another patient.

You can notify us online or over the telephone by using our new service which takes you straight to an answerphone.   Call the surgery 023 8045 3110 and select option 4.


We now have an automatic text reminder service, which messages you one week before and also one day before your appointment. You can cancel an unwanted appointment by sending a return text to the number shown on the message. * If you wish to opt out of this service - please ask for a form from Reception*

WebGP Logo

If you would like to receive quick, professional advice for your problem, but do not necessarily feel that your problem is urgent, you may wish to consider using our WebGP service. For more information, click HERE.

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